Delivery and Returns

Delivery and shipping conditions - information on the calculation of the delivery date

I. Unless otherwise agreed with the CUSTOMER, the goods are delivered to the delivery address provided by the CUSTOMER in the order.
II. The delivery time is indicated separately with the respective article or in the product description on the article page.
III. The delivery time indicated on the item page begins for all other payment methods on the business day after the day of the conclusion of the contract.
IV. Orders will only be delivered to the countries indicated in the online store and in the shipping costs table.
V. If the carrier returns the object of purchase to the SELLER because delivery to the CUSTOMER was not possible, the CUSTOMER shall bear the costs for a new shipment.

Right of withdrawal

The consumer has the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform the Seller (Sterckenn sp. z o. o. ul. Serwituty 25, 02-233 Warszawa, email: by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal by email or registered mail before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery
offered by us), without undue delay, within fourteen days from the day on which we received the notification of your revocation of this contract and receive the goods returned.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case you will be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back.
You must return or hand over the goods immediately and in any case no later than within
fourteen days from the day on which you notify us of the revocation of this. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods, including packaging and shipment.
You are obliged to return the goods with the help of package delivery company. In case the withdrawal from the contract is caused by product fault or inadequate description, you may ask the Seller to organize and pay for the return shipment.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Warranty / liability for defects

The rights in the event of defects of the purchased item shall be governed by the statutory provisions.