Terms and Conditions

Table of contents

1. General

I. The following contractual provisions apply to all contracts concluded with the customer (hereinafter: CUSTOMER) via the online store of Sterckenn sp. z o. o., a company registered under polish law, with its registered seats at ul. Serwituty 25, 02-233 Warszawa, tax identification number 5223032608, registered by District Court in Warszawa in National Court Register under KRS number 0000564201 (hereinafter: SELLER).
II. The presentation of the products in the SELLER's online store is merely a non-binding invitation to the CUSTOMER to place an order. By placing an order, the CUSTOMER makes a binding offer to conclude a contract for the items contained in the shopping cart. The SELLER will confirm the receipt of the order immediately by automated email. The automated order confirmation of the store system does not constitute a contractual relationship. A contract is only concluded when the SELLER accepts the CUSTOMER's offer by delivering the ordered items to the CUSTOMER.

2. Changes

The SELLER reserves the right to update these terms and conditions as necessary. Changes will be communicated to the CUSTOMERS on SELLER web domain.

3. Order process

I. The CUSTOMER can add the desired items to the shopping cart and initiate the ordering process by clicking on the corresponding button. Within the ordering process, the CUSTOMER must enter the required contact information for shipping and for payment. It is also possible to create a customer account and save the entered order data for future orders. The order is completed by clicking the corresponding button and subsequent payment process.
II. The SELLER reserves the right to reject the order. The CUSTOMER will receive a notification about this rejection.
III. The CUSTOMER may correct errors in the entered information , in particular items erroneously placed in the shopping cart, by the time of ordering completion.
IV. With the completion of the order, the CUSTOMER declares that he/she has taken note of the Terms and Conditions, the data protection provisions and the withdrawal policy.

4. Right of withdrawal

If the CUSTOMER is a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to his/her commercial or independent professional activity), the CUSTOMER shall have a right of withdrawal in accordance with the statutory provisions. The right of withdrawal and its requirements as well as the consequences of withdrawal are set in appendix 1 to this Terms and Conditions.

5. Prices and shipping costs

I. The prices valid on the day of the order as displayed in the online store shall apply.
II. The prices displayed in the online store are in currency set for the Customer place of origin and include the statutory value added tax.
III. The prices displayed in the online store do not include shipping costs for packaging and postage. The shipping costs are calculated dynamically within the ordering process and displayed in the shopping cart overview before the order is placed.

6. Terms of payment

I. The SELLER accepts only the payment methods offered during the ordering process in the online store. These are: Mollie, Google Pay, Apple Pay, Paypal. The list of applicable payment methods might be changed anytime on a discretion of Seller.
II. The CUSTOMER selects his preferred method of payment among the available payment methods.
III. After submitting the order, the CUSTOMER is forwarded to provider of chosen payment method, where the payment of the order amount can be authorized. The SELLER is not responsible for any wrongdoings of such provider.

7. Promotion vouchers and their redemption

I. The SELLER may issue promotion vouchers as part of promotional campaigns with a specific validity period.
II. Promotional vouchers are only redeemable in the specified period and only once as part of an order process. Individual goods may be excluded from the voucher promotion. Promotional vouchers may be subject to a minimum order value.
III. The value of the goods must be at least equal to the amount of the promotional voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of a promotional voucher is neither paid out in cash nor it has not calculated interests. The promotional voucher will not be refunded if goods are returned in wholeor in part.
IV. Promotion vouchers can only be redeemed before completing the order process. The promotional voucher cannot be transferred to third parties. Multiple promotion vouchers cannot be combined with each other, unless otherwise specified in the conditions of participation of the promotion.

8. Delivery and shipping conditions - information on the calculation of the delivery date

I. Unless otherwise agreed with the CUSTOMER, the goods are delivered to the delivery address provided by the CUSTOMER in the order.
II. The delivery time is indicated separately with the respective article or in the product description on the article page.
III. The delivery time indicated on the item page begins for all other payment methods on the business day after the day of the conclusion of the contract.
IV. Orders will only be delivered to the countries indicated in the online store and in the shipping costs table.
V. If the carrier returns the object of purchase to the SELLER because delivery to the CUSTOMER was not possible, the CUSTOMER shall bear the costs for a new shipment.

9. Repayments

The SELLER will automatically arrange for any refunds to be made to the account used by the CUSTOMER for payment.

10. Warranty/liability for defects

The rights in the event of defects of the purchased item shall be governed by the statutory provisions.

11. Customer account

I. The CUSTOMER can create a free customer account in the online store free of charge.
II. When creating a customer account, the CUSTOMER will be asked to provide his personal data in accordance with the SELLER's privacy policy. By providing his data, the CUSTOMER guarantees their authenticity and accuracy. He is also obliged to keep the data up to date in case of an order. Additional shipping costs incurred by the SELLER due to incorrect or inaccurate data entered will be charged to the CUSTOMER.
III. After the creation of the customer account has been requested , the CUSTOMER will receive an e-mail. By clicking on the link contained therein, the CUSTOMER confirms his identity and receives confirmation of the creation of his customer account by e-mail.
IV. The CUSTOMER is entitled to register and operate only one customer account at a time. If the SELLER becomes aware of multiple registrations, he is entitled to exclude the CUSTOMER from using the webshop. CUSTOMERS whose customer account has already been blocked or terminated by SELLER in the past may not create a new customer account. Minors are not allowed to register.
V. CUSTOMER and SELLER may at any time terminate the contract on the customer account with immediate effect for the future without giving any reason. The SELLER reserves the right to delete the registration of CUSTOMERS who have not provided complete data or have provided the wrong data.

12. Data storage and data protection

The data protection provisions of the privacy policy apply exclusively.

13. Final provisions

I. The law of Poland shall apply with the exclusion of the UN Convention on Contracts for the International Sale of Goods.
II. The above choice of law shall apply only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer  has his habitual residence.
Appendix I

Right of withdrawal

The consumer has the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform the Seller (Sterckenn sp. z o. o. ul. Serwituty 25, 02-233 Warszawa, email: support@sterckenn.com) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal by email or registered mail before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay, within fourteen days from the day on which we received the notification of your revocation of this contract and receive the goods returned.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case you will be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back.
You must return or hand over the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods, including packaging and shipment.
You are obliged to return the goods with the help of package delivery company. In case the withdrawal from the contract is caused by product fault or inadequate description, you may ask the Seller to organize and pay for the return shipment.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.